Patient-Centered Medical Home
Senders Pediatrics is considered a medical home, which is best described as our philosophy of pediatric primary care that is patient-centered, comprehensive, team-based, accessible and focused on quality and safety. It is becoming the new model for how primary care should be organized and delivered throughout the health care system.
Families are encouraged to select a personal provider to ensure continuity of care and a strong family-provider relationship. However, we practice with a team-based approach. This allows you and your family access to partners in the practice to provide more comprehensive coverage.
Our partnerships include:
- Team Dr. Shelly Senders & Kelly Kelmes, CFNP
- Team Dr. Jessica Cohn, Dr. Gregory Weaver & Taylor Knight, CPNP
- Team Dr.“Zizzy” Bucchieri & Kristina Banks, DNP
- Team Dr. Jill Sangree & Jessica Fassett, CPNP
Senders Pediatrics offers a wide variety of providers to choose from including physicians and nurse practitioners. Nurse Practitioners (NPs) are advanced practice nurses who have received additional education and training to function as primary care providers, which includes seeing patients for both well visits and ill visits. They are licensed to diagnose illnesses, order tests or procedures, and prescribe medications. What sets NPs apart from other providers is their unique emphasis on the health and well-being of the whole person with a focus on health promotion, disease prevention and health education and counseling.
One of the hallmarks of this practice is its availability to you. Someone will always be available 24 hours a day, 7 days a week. For all medical questions, please use the main phone number, 216-291-9210. A receptionist will identify your concerns and depending on the urgency of the problem, you will be contacted by a nurse who has been individually trained to provide sophisticated and personalized care.
After hours, the main number 216-291-9210 will be answered by an answering service. The operators are instructed to ask your name, the name and age of your child and the nature of the illness. Your call will be answered within a reasonable amount of time taking into consideration the volume of other calls and the acuity of the problem. If you call after hours, please keep your phone lines clear for at least 30 minutes. Please remember that after hours calls should be reserved for emergencies. However, emergencies are what you define as an emergency and our job is to make sure that what you define as an emergency is the same as what we define. If your child should need to be seen outside of regular working hours or on weekends, you will be referred to an appropriate emergency room or urgent care center and there will be phone contact with the provider who sees your child until the problem is resolved.
For our newborns: If your child is born at University Hospitals or Hillcrest Hospital and we are identified as your provider, we will be informed and your child will be seen by one of our pediatricians the following morning. If there is a problem with your newborn, we will be in touch with the hospital-based physicians until the problem is resolved.
For our hospitalized ill patients: If your child needs to be hospitalized, we will make arrangements for the hospitalization at either Rainbow Babies and Children’s Hospital in the University Hospitals system or at Hillcrest Hospital in the Cleveland Clinic Hospital system. Our preference for these two hospitals is that both allow independent providers to manage the care of their patients. Our commitment to you is that we will be directly involved in managing the care of your ill child throughout his or her stay in either of these two hospitals and we will arrange for outpatient follow up care as well.
Certification and Recognitions
We have been recognized by the National Committee for Quality Assurance (NCQA) as a Patient-Centered Medical Home. NCQA is a private, non-profit organization dedicated to improving health care quality.
We focus on the child and family as a whole. At every well visit, we will give you tips to manage common childhood issues such as picky eating or toddler tantrums. We also diagnose and treat many ailments including ADHD, anxiety and depression. No matter what the question or concern, we will practice comprehensive primary care and coordinate services if there is need for pediatric specialists.